Tech Support Numbers
Service Call Center 
Mon - Fri, 8:30am - 5:00pm EST
(800) 573 - 7736
(724) 468 - 5400

After Hours (Contract Customers)
(800) 670 - 7058 - US
(814) 452 - 8919 - International
 
Tech Support

Many levels of support

Site Visit*
If your PSEM requires a Site Visit for testing / repair, schedule a Site Visit by an ASPEX Field Service Engineer to:
  • Be certain an ASPEX Certified Field Service Engineer is making all repairs
  • Thoroughly test / repair the reported Service Requirement
  • Inspect other aspects of the instrument to ensure there are no other outlining conditions

Preventative Maintenance*
Yearly maintenance warrants your PSEM will be operating at its optimum. Scheduling a Preventative Maintenance On Site Service Call by an ASPEX Field Service Engineer will:
  • Perform a complete instrument calibration
  • Verify all system components utilizing our 17 page Preventative Maintenance Form
  • Evaluate and Repair any found service requirements*
  • Provide basic User Training and hands on Consumable replacement
Pre-Contract Inspection*
Albeit out of warranty, or if your PSEM has not had a Service Contract, having our Pre-Contract inspection will qualify your PSEM for placement under one of our Service Contracts. An ASPEX Service Contract will:
  • Eliminate non-budgeted expenditures
  • Reduces downtime
  • Provide for yearly calibration
  • Include Discounts for Upgrades, Parts, and Consumables

System Move
Whether you are moving your laboratory across town or, across the country, allow ASPEX to handle your PSEM move to make certain is properly packaged and transported. Our Field Service Engineer will:
  • Verify operating status before shipment
  • Package and secure your PSEM and Accessories
  • Arrange for pickup via Commercial Carrier
  • Arrive at your new facility for installation and full calibration

Training
ASPEX recognizes the importance of a well-trained operator by means of supporting a range of Training Packages. ASPEX offers the flexibility of us coming to your site, or you may come to our corporate headquarters in Delmont, PA. We can train you from the basics, all the way to our most Advanced features.
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